Refund policy

Returns and refunds

Updated September 26, 2026. Contact SKEEZY at lucid@malikscaling.com with your order number.

30-day returns

You can return unused items within 30 days of delivery for a refund. Items must be unworn and unused, in the condition they arrived in, with any protective film, tags and packaging that came with them.

To start a return, email us your order number and the items you want to send back. We reply with the return address and instructions. Please wait for that reply before posting anything, and send returns only to the address we email you, not the address on the parcel label: orders ship from our fulfilment partners' warehouses, which can't accept returns.

For a change-of-mind return, you pay the return postage.

If an item arrives faulty, damaged, wrong or not as described, email us a photo within 30 days of delivery. In most cases you won't need to send it back: we refund you or send a replacement where one is available. If we do need the item back, we cover the return postage.

We refund the item price to your original payment method once the return has arrived and been checked. For a change-of-mind return, the original shipping charge is not refunded unless the law requires it. If your order shipped free because it was $70 or more, and a change-of-mind return brings the items you keep below $70, we deduct the $8 standard shipping from your refund. There is no restocking fee.

Cancelling an order

You can cancel for a full refund until we place your order with our fulfilment partner, usually within 1 business day. Email us as soon as possible. After that, the order is handled as a return.

We don't do direct exchanges. To change a colour, return the item and place a new order.

Your legal rights come first

This policy adds to your legal rights. It does not restrict cancellation rights, remedies for faulty or misdescribed goods, shipping-delay refunds or any other mandatory consumer rights.

Faulty, wrong, damaged, missing or misdescribed goods

Contact us as soon as reasonably possible. A photo is usually all we need. Packaging can help us investigate, but the absence of original packaging does not remove your legal rights. Stop using an item you reasonably suspect is unsafe. We provide the remedy required by applicable law, including repair, replacement or refund as appropriate, and cover necessary return costs where we are responsible.

Unshipped orders and delays

Contact us promptly to request cancellation. Mandatory shipping-delay and cancellation rights are explained in our Shipping Policy. If we cannot fulfil an order, we cancel and refund the unfulfilled goods and associated charges as required. We do not require you to accept store credit in place of a legally required refund.

Nothing here requires you to delay a valid payment dispute, regulator complaint, urgent court application or other legal remedy.